Shipping policy

 

At Charles Chocolates, we prioritize your satisfaction, product quality, and freshness. To ensure that your chocolates arrive in perfect condition, we have established the following shipping guidelines:

• Order Processing Time: Orders are packed and shipped within 1-2 business days after receiving your order. Please note that any orders placed after 12 PM Pacific Time will begin processing on the following business day.

• Shipping Days:

  • We ship orders from Monday through Wednesday to avoid weekend delays.
  • For orders with UPS Overnight shipping or deliveries within Northern California, we ship Monday through Thursday.
  • To protect the freshness of your chocolates, we do not ship on Fridays or over the weekend. As a result, deliveries will not be made on Saturday, Sunday, or Monday.

• Delivery Timeframes:

  • Estimated delivery times depend on your selected shipping method and location. We recommend reviewing the shipping options at checkout for the most accurate delivery estimates.

• Holiday Shipping: Be mindful of increased shipping times during holidays. We advise placing orders earlier to avoid delays.

• Perishable Items: Due to the perishable nature of our products, we ensure that your order is shipped in appropriate conditions to preserve its freshness and quality.

For any further questions regarding shipping or delivery, please contact our customer service team